wexe Return Policy
Below is wexe’s return policy. If you want to return item(s), please read and follow the instructions carefully. You should also come to our Live Chat customer service or call our hotline. Our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item(s) back to us.
wexe reserves the right to charge a handling fee on all returned products.
How to refund a product?
Several conditions must be met before wexe will refund an item. We also offer partial refunds if conditions for a full refund are not met. Also note that some of our items are non-refundable. You should also contact with our customer service live chat and one of our customer representatives will be glad to clarify for you.
We only allow a complete refund for items that have problems caused by wexe. This means that damaged to items not caused by wexe cannot warrant a full refund.
If the return package doesn't include all the accessories and parts it was shipped with, the cost of the missing accessories and parts will be deducted from the total product price and, therefore, only warrant a partial refund
Want to replace a product?
Several conditions must be met before wexe will replace an item. Note that some of our items are non-replaceable. If you have questions, you should alsolso contact with our customer service live chat and one of our customer representatives will be glad to clarify for you.
If you need to replace a product, you must present acceptable proof of original ownership (such as original receipt, warranty card registration, or other documentation deemed acceptable) for the product. The Buyer must pay for the shipping cost when they send items back to wexe.
wexe will ship the replacement package back to you at no charge! We will handle all the necessary shipping fees (from wexe back to you).
Need to Repair a product?
tradeage.com will repair your item(s) if there is ever a problem with within the first year of ownership. You should also contact with our customer service and one of our customer sales representatives will be glad to clarify for you. A repair fee might apply depending upon the reason and condition of the damaged item.
When the returned package reaches our office, we will examine the item, identify the problem, and send the package out for repair. Note that the time it takes to repair will differ from item to item, but you should allow of minimum of 6 weeks; if we can get it repaired and back to you faster, we will. For more information, please call our customer representatives for clarification
Which product are non-refundable?
Non-Refundable Categories
Clothing and Apparel
Computers
Gifts and Party Supplies
wexe reserves the right to make additions to the list of non-refundable and
Non-Replaceable items. If there are any further inquiries please contact one of our customer representatives for more information.
Non-Replaceable Categories
Health & Beauty Products
Computers
If you have any problems, please feel free to contact customer service
Policy of refund, repair, and replacement
We will try our best to make sure the products shipped to our customers are in the best condition.
1. Return and full refund:
-- Products with quality problems, if we’re notified in 7 days (from the date products were received), can be returned and refunded.
-- Customer will need to send the products back to us. When we receive the products and they meet the return criteria, we will give you a full refund.
2. Replacement:
-- Products with quality problems, if we’re notified within 30 days (from the date products were received), can be returned and replaced.
-- Customer will need to send the products back to us. When we receive the products and they meet our replacement criteria, we will replace them and ship them back to you.
-- We will cover the shipping fees for the replaced products that we ship to you.
3. Repair:
-- Products with quality problems, if we’re notified within 1 year (from the date products were received), can be returned for possible repair.
-- Customer will need to send the products back to us. When we receive the products and if they meet our repair criteria, we will repair them, if possible, and return the repaired items to you.
-- We cover the necessary pay shipping fees for the repaired or replaced products that we ship to you.
4. Return and partial refund:
tradeage.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagined it would be.
“I am not satisfied with this product.”
-- If you still wish you return the product, we will deduct a restocking fee based on your order total amount and give you a partial refund.
.
If you need to return an item back to tradeage.com for any reason, please follow the steps below:
- (1). Contact Customer Service within 7 days of receiving your package.
- (2). Once your request has been processed by Customer Service, they will provide you with RMA and return address.
- (3). The return package also must be postmarked within 14 days from the order date. please include all items originally shipped and the original liackaging.
- (4). Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
wexe Cancellation Policy:
- (1). Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- (2). Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- (3). Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- (4). Once your order has been shipped, it can no longer be canceled.
- If you would like to cancel your order, please contact with our customer service to proceed.