Help Center
How do I place an order?
Placing an order ontradeage.com is quick and easy. Just follow these steps:
1) Find the items you want
2) Add to Cart
3) Enter personal details
4) Review and submit order
5) Make the payment
What should I do if I can't find the items I want on the website?
If you can't find the items you want on our website by using keyword search, view category, or advanced search, you may can send an inquiry to ask@trageage.com , we will get back to you as soon as we can.
*After Payment,How Can I Check The Status Of My Order?
During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order.
You also can log in My wexe account to check status of all of your orders.
You can also contact with our customer service representative to get help.
How do I save on shipping?
Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.
If you can wait a little longer, please choose the standard shipping method, it will be much cheaper than using express shipping.
I have problems in using the product I ordered, please help!
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem,please send e-mail to our customer service representative at: ask@tradeage.com
They will offer you professional tech support and help you assess if your product is defected.
How Can I Return A Faulty Item?
Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support,,without you having to send anything back.If there are irremediable defects with the devices, Please email our Customer Service Department at:service@tradeage.com, we will offer you RMA (e.g. RMA20100812) and our return address, along with additional important instructions.
Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like Fedex, DHL, UPS, and TNT etc.
Normally it will take 2 weeks to return goods to us by Post Office.
Is There A Catalog/Pricelist Available?
Due to the dynamic nature of our product line as well as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.
My Country Isn't Available In Paypal!
Normally you can register free for an account at www.paypal.com - but please note paying by Paypal is only possible in the countries listed on the following web page: https://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside&dispatch=5885d80a13c0db1f822cfe4b06d0ea2b4eee6d2d0c9cb9d63b82c5c6e6c9275b>
If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service and not us. If paypal is not available in your country,It does not matter.You can pay us via bank transfer or western union.The detailed information about bank transfer and western union,please check payment options.
Shipping Information for Tailor-Made Dresses
Whether you choose a standard size or give us your custom measurements, all our dresses and tuxedos/dress suits are personally tailored for you from scratch. Because of this, shipping time and our return policy are different for these special items.
VAT & Sales Tax Info.
Do I have to pay VAT or any other form of sales tax on products bought through wexe?
We do not add any additional charges to you orders, and you are not liable for any Chinese taxes.However, you may still be liable for paying fees or taxes to others besides wexe.
Why does my credit card payment fail?
Payments by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble making a payment via credit card, you may contact your card-issuing bank or PayPal directly.
The following reasons account for most cases of credit card payment failure:
A, The number of credit cards on your account is above the limit – the max number of credit cards you can use for payment on DHgate is two. If you exceed the limit, your payment may fail
B. The amount of payment exceeds credit limit – the max daily spending on wexe for a single credit card is USD3000.
C. The billing address is inconsistent with your credit card address.
D. Different users are found to have used the same credit card.
E. Your credit card may not support online transactions.
F. Your credit card may not support 3D security verification
What are the offline payments?
Three offline payment methods are available:
* Bank Transfer
* Western Union
*Why is the order status “Awaiting Payment” after I had paid for my order? Why does my order status show “Payment Pending Verification”?
Normally, your payment will be confirmed within 4 business days when you use any offline payment method. Before the payment was received or confirmed by wexe, your order status is “Awaiting Payment” or “Payment Pending Verification”.
Who pays the transfer fee for offline payments?
For offline payment such as Western Union or bank transfer, the buyer is responsible for fees charged by bank or post office for the remittance operation.